Shipping Policy

Effective Date: March 26, 2025
Last Updated: March 26, 2025
Business Name: Power Pulse HQ (DBA of Zaragoza Marketing)
Website: https://www.powerpulsehq.com
Business Address: 2028 E. Ben White Blvd. #240-6180, Austin, TX 78741
Support Email: support@powerpulsehq.com
Legal Email: legal@powerpulsehq.com

1. Order Processing

1.1. Orders are processed during regular business hours, Monday through Friday, excluding holidays.
1.2. Processing time typically ranges from 5-7 business days, but may vary based on product availability, manufacturer lead times, and order volume.
1.3. Once your order is placed, you will receive an order confirmation email. You will receive a separate email with tracking details once your item has shipped.

2. Shipping & Fulfillment

2.1. Power Pulse HQ works with third-party manufacturers and suppliers to fulfill all orders.
2.2. Shipping timelines are estimates only and begin once the order has been processed and dispatched.
2.3. We make no guarantees for exact delivery dates and are not liable for delays caused by carriers, customs, weather, or supplier issues.
2.4. In-stock items generally ship within 7-14 business days unless otherwise stated on the product page.
2.5. Some products may ship separately due to warehouse logistics or sourcing requirements.

3. Shipping Rates

3.0 Shipping is FREE for all order over $150
3.1. Shipping fees are calculated at checkout based on order weight, dimensions, and delivery location.
3.2. In some cases, free shipping may be offered for promotional reasons or on select products.
3.3. Any duties, taxes, or customs fees incurred for international orders are the sole responsibility of the customer.

4. Delivery Locations

4.1. Power Pulse HQ currently ships to addresses within the continental United States.
4.2. We do not ship to P.O. Boxes, APO/FPO addresses, or internationally unless explicitly stated on the product page.
4.3. Some remote or rural areas may require additional time for delivery or may be excluded from delivery altogether.

5. Lost, Stolen, or Delayed Packages

5.1. Once an order is marked as “delivered” by the carrier, Power Pulse HQ is no longer responsible for the package.
5.2. Customers are responsible for ensuring their delivery address is correct and secure.
5.3. If your order is lost in transit, delayed, or stolen after delivery confirmation:

support@powerpulsehq.com, and we’ll do our best to assist.

5.4. Replacement or reimbursement decisions are made on a case-by-case basis and may not be guaranteed.

6. Shipping Damage Claims

6.1. If your product arrives damaged or defective, please report the issue within 48 hours of delivery.
6.2. Include clear photos of the item, packaging, and damage when contacting support@powerpulsehq.com.
6.3. We will coordinate with the manufacturer or supplier to resolve the issue per their policy, which may include replacement parts or item exchange.
6.4. We are not liable for shipping damages caused by third-party carriers.

7. Refused Deliveries & Undeliverable Packages

7.1. Packages that are refused, returned to sender, or marked undeliverable due to an incorrect address or absence at time of delivery may be subject to:

25% restocking fee

7.2. Any shipping fees paid are non-refundable.

8. Order Tracking

8.1. Tracking numbers are provided once your item has shipped.
8.2. It is your responsibility to monitor delivery status using the tracking link provided.
8.3. If you do not receive a tracking update within 7 business days, please contact support@powerpulsehq.com.

9. Contact

If you have questions about your shipment or tracking information, please reach out to:

📧 support@powerpulsehq.com
📧 legal@powerpulsehq.com (for disputes or escalations)

Return and Refund Policy

Effective Date: March 26, 2025
Last Updated: March 26, 2025
Business Name: Power Pulse HQ (DBA of Zaragoza Marketing)
Website: https://www.powerpulsehq.com
Business Address: 2028 E. Ben White Blvd. #240-6180, Austin, TX 78741
Support Email: support@powerpulsehq.com
Legal Email: legal@powerpulsehq.com

1. Manufacturer Refund & Warranty Policy Supersedes Ours

1.1. Power Pulse HQ sells products manufactured by third-party companies.
1.2. The manufacturer's refund and warranty policies take full precedence over Power Pulse HQ’s policies.
1.3. Customers receive exactly what is extended to us by the manufacturer—no more, no less.
1.4. Power Pulse HQ is not responsible for refund denials or warranty issues originating from the manufacturer.
1.5. We do not offer independent guarantees or warranties beyond the manufacturer’s offer.

2. Power Pulse HQ Standard Return Policy (Fallback Policy)

If no manufacturer-specific policy applies, the following return policy is enforced:

2.1. Customers may request a return within 30 days of the delivery date.
2.2. A 25% restocking fee applies to all returned items.
2.3. Items must be unopened, unused, and in new condition with all original packaging intact.
2.4. Return shipping costs are the responsibility of the customer.
2.5. Shipping and handling fees are non-refundable.
2.6. A Return Merchandise Authorization (RMA) must be obtained before returning an item.

3. Non-Returnable Products

The following items are not eligible for return, refund, or exchange:

3.1. Products marked “Final Sale” or “Non-Returnable.”
3.2. Items that have been opened, used, or altered.
3.3. Products damaged due to customer misuse, improper installation, or modification.
3.4. Items returned without original accessories, manuals, or packaging.
3.5. Items returned without a valid RMA number.

4. How to Request a Return or Refund

4.1. Email support@powerpulsehq.com with:

4.2. Our team will:

4.3. Returns must be received and inspected before any refund is issued.
4.4. Approved refunds (minus restocking fee) are processed within 10–14 business days.

5. Chargebacks & Dispute Policy

5.1. Customers must contact Power Pulse HQ first before initiating any chargeback with their payment provider.
5.2. Initiating a chargeback without following the return process may be considered a breach of our Terms of Use and could result in delays or denial of resolution.

6. Limitation of Liability

6.1. Power Pulse HQ and Zaragoza Marketing are not liable for:

6.2. Customer agrees that use and purchase of products is at their own risk.
6.3. Total liability of Power Pulse HQ will not exceed the original purchase price, minus restocking and shipping fees.

7. Contact Information

For return or warranty questions, please contact:

📧 support@powerpulsehq.com
📧 legal@powerpulsehq.com